Terms of service

These terms cover your use of SURGE at surgetickets.com, whether you are buying tickets, running events or promoting them. By creating an account or buying a ticket you agree to them.

Using SURGE

SURGE lets organizers sell tickets and lets fans buy them, send them to friends and get into events. You agree to give accurate information, keep your sign-in details private, and not misuse the service: no fraud, no automated bulk buying, no reselling tickets outside SURGE where the organizer forbids it, and no interfering with how the service works. We can suspend or remove accounts that break these rules.

Buying tickets

The organizer sells the ticket; SURGE provides the platform and takes payment on the organizer's behalf. A ticket is a license to enter one event, or the days it covers, under the organizer's rules. Organizers can refuse entry for safety, legal or age-restriction reasons. A ticket that has been scanned, transferred or voided is no longer valid. Your price is shown before you pay, and your confirmation email is your receipt.

Organizers

Organizers are responsible for their events: the information they publish, the lawful operation of the event, age and venue rules, and the experience of the people they sell to. Payments are processed by Stripe, and organizers must complete Stripe's onboarding to receive money. Ticket revenue goes to the organizer's connected Stripe account at the time of sale, less SURGE's fees, and is paid out to their bank on a rolling schedule with a seven-day hold, so that refunds and chargebacks can be recovered. SURGE may pause payouts while an event or account is under review. Organizers are responsible for their own taxes and for refunds or chargebacks that come from their events. SURGE may pause sales or payouts for an organizer or event that appears fraudulent, unsafe or unlawful.

Ambassadors

Ambassadors earn what the organizer sets for each event: a commission, rewards, or both. Commission on a sale is set aside by SURGE at checkout, so it does not depend on the organizer paying it. Ambassadors connect a Stripe account and can cash out once their balance reaches $25; commission becomes available one week after the event it came from. Sales that are refunded, or check-ins that are undone, are taken back. Buying through your own link earns nothing. SURGE may withhold or reverse commission that comes from fraud or abuse.

Fees

See the fees page. Organizers decide whether buyers pay the fees or the organizer absorbs them.

Refunds

See the refund policy. In short: cancelled events are refunded in full, and otherwise sales are final unless the organizer says otherwise.

Disputes and chargebacks

If a buyer disputes a payment with their bank, the disputed amount and any dispute fee can be recovered from the organizer of that event. Please contact support before disputing a charge; we can usually fix it faster.

Liability

SURGE provides the platform. Events are run by organizers, who are responsible for the event itself. To the extent the law allows, SURGE is not liable for events that are cancelled, changed or unsafe, or for indirect losses, and our total liability for any claim is limited to the amount you paid through SURGE for the order in question.

Changes and contact

We may update these terms; the date above shows the latest version, and continued use means you accept it. Questions: support@surgetickets.com.