Privacy policy

This explains what SURGE collects, why, and who sees it.

What we collect

Your name, email address, phone number and the events you buy tickets for or run; your sign-in details (passwords are stored hashed, never in plain text); and basic usage data such as which events you view and how you arrived, so we can show organizers and ambassadors how their links perform. Card details are entered directly with Stripe and never reach our servers.

How we use it

To sell and deliver tickets, send your confirmations and event updates (such as cancellations and reschedules), let you into events, prevent fraud, pay organizers and ambassadors, and provide support. We do not sell your personal data.

Who sees it

• Organizers see the name, email and order details of people who buy tickets to their events, and may email them about that event.
• Ambassadors see how many sales came through their own link, not who bought.
• Service providers that run the platform: Stripe (payments and payouts), our email provider (sending your tickets and notices), and our hosting and database providers. They process data only to provide those services.
• Authorities where the law requires it.

Cookies

We use cookies to keep you signed in, remember your cart and promo or referral links, and measure events. Ambassadors may add their own advertising pixels to their link pages.

Your choices

You can update your details in your account, and ask us to export or delete your data by emailing support@surgetickets.com. We may keep records we are legally required to keep, such as payment records. Marketing-style emails include an unsubscribe option; order and event notices are sent because you bought a ticket.

Contact

Questions or requests: support@surgetickets.com.