Refund policy

Cancelled events

If an event is cancelled, every paid order is refunded in full, including SURGE's fees, back to the card you paid with, and the tickets are voided. It starts automatically and you get an email. Your bank usually shows the refund within 5 to 10 business days.

Rescheduled events

Your ticket stays valid for the new date. If the new date does not work for you, contact the organizer through support for a refund.

Changed your mind?

Each organizer sets the refund rule for their event, and you see it at checkout before you pay. Some events are sales final; others let you refund yourself from your ticket page until a cut-off before the event. A refund you request yourself returns the ticket price; SURGE's fees are not refunded. You can always send your ticket to a friend for free from your ticket page.

Something went wrong with your order

If you were charged twice, never received your tickets, or the event is not what was described, email support@surgetickets.com with your order number and we will sort it out or refund you.

Chargebacks

Please contact us before disputing a charge with your bank. A dispute freezes the order and its tickets until it is resolved.

Free RSVPs

RSVPs cost nothing. If you cannot make it, cancel from your ticket page so your spot goes to someone else.